Enhancing customer experience at NYC area airports

Challenge:

In partnership with a major strategy firm, develop data insights and report on enhancing customer experience for airport passengers

​

Response:

• Analyze 7+ data sources and over 500,000 different data points to see correlations between the data points

• Utilize data analytics warehouse to house disparate data sets

• Develop Microsoft PowerBI dashboards to streamline the data integration process.

• Develop effective plans on how flight times (delays/cancellations) impact the experience of the aviation passengers

• Provided tangible action items to c-suite on targeted improvements

​

Impact:

• Delivers rapid data insights for real-time decision making

• Improve customer experience at airports

• Impactful executive reporting capabilities for short and long term planning