Our work / Customer Experience Analytics

Improved the passenger experience at NYC-area airports

Aviation

500,000+data points analyzed across 7+ sources

  1. Challenge

    In partnership with a major strategy firm, develop data insights and recommendations to improve the experience of airport passengers.

  2. Response

    • Analyzed 7+ data sources and over 500,000 data points to find correlations
    • Used a data analytics warehouse to house disparate data sets
    • Built Microsoft Power BI dashboards to streamline data integration
    • Developed plans addressing how delays and cancellations affect passengers
    • Gave the C-suite concrete actions for targeted improvements

  3. Impact

    • Rapid data insights for real-time decision making
    • A better customer experience at the airports
    • Executive reporting for short- and long-term planning

Next project

Transformed financial reporting with analytics

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Whether it's a data platform that isn't paying off, an asset system migration, or a strategy that needs numbers behind it, we'd like to hear about it.

Prefer email? info@edgelineanalytics.com